Last updated: July 24, 2026

Privacy Policy

We take your privacy seriously. Learn how we collect, use, and protect your information.

Our Commitment to Privacy

At StudyHub Malawi, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information. We are committed to complying with Malawi's data protection laws and international best practices.

1. Information We Collect

We collect the following types of information:

Personal Information:

Full name and contact details (email, phone number)
Date of birth (for age verification - students must be 13+)
Educational information (grade, school, exam board)
Payment information (processed securely through our payment partners)

Usage Information:

Course progress and completion data
Quiz and exam results
Time spent on lessons and activities
Device and browser information

2. How We Use Your Information

We use your information to:

Provide and improve our educational services
Personalize your learning experience
Process payments and manage subscriptions
Send important notifications about your account and courses
Generate progress reports for students, parents, and schools
Analyze platform usage to improve our services
Comply with legal obligations

3. Data Protection & Security

We implement robust security measures:

Encryption of all data in transit (SSL/TLS) and at rest
Secure payment processing through PCI-compliant partners
Regular security audits and vulnerability assessments
Strict access controls and authentication requirements
Employee training on data protection and privacy
Incident response plan for data breaches

Special Protection for Minors: Given that many of our users are secondary school students, we take extra precautions with minors' data. We never share student data with third parties for marketing purposes, and we provide parents/guardians with access to their children's data upon verification.

4. Cookies & Tracking

We use cookies and similar technologies to:

Keep you logged in to your account
Remember your preferences and settings
Understand how you use our platform
Improve our services based on usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our platform.

5. Communications

We may contact you for:

Account-related notifications (password resets, payment confirmations)
Course updates and learning reminders
Platform announcements and feature updates
Promotional offers (with your consent)

You can manage your communication preferences in your account settings. You may opt out of marketing communications at any time.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your account and associated data
Export your data in a portable format
Object to processing of your data
Withdraw consent at any time

To exercise these rights, contact us at privacy@studyhubmw.com

Questions About Privacy?

If you have any questions about this privacy policy or how we handle your data, please contact our Data Protection Officer:

Email: privacy@studyhubmw.com

Phone: +265 997 011 620

Address: Area 12, Plot 45, Lilongwe, Malawi